{"xsrfToken":"01c2f648dcd810724f3aa031ef7d275bc4865f8b_lout","branding":{"id":"7","key":"vbsd","name":"Varsity Brands Service Desk","portalBaseUrl":"/servicedesk/customer/portal/7","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/7/1","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#6b8bb5","headerLinkHoverBGColor":"#6b8bb5","headerBadgeColor":"#6b8bb5"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/ba0ee196-d11b-493e-90d9-ab02f31b8306/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwYWYzM2NmZi1kYjZkLTRjOGEtODU0Ny04MjBkYjBhNTc2NDAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmJhMGVlMTk2LWQxMWItNDkzZS05MGQ5LWFiMDJmMzFiODMwNiI6WyJyZWFkIl19LCJleHAiOjE3NDc4MzY3NTYsIm5iZiI6MTc0NzgzNjE1Nn0.pRpqXbJqHrOW5HOL78puloQcrsc_VhUKnhY8kft1g6A&client=0af33cff-db6d-4c8a-8547-820db0a57640&mode=fit","logoId":"ba0ee196-d11b-493e-90d9-ab02f31b8306","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Service Desk Portal","sharedPortalName":"Service Desk Portal","translations":{"en-US":{"helpCenterTitle":"Welcome to the Service Desk Portal","sharedPortalName":"Service Desk Portal","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/77730923-b063-407c-a9de-2487fd8a2bd1/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwYWYzM2NmZi1kYjZkLTRjOGEtODU0Ny04MjBkYjBhNTc2NDAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjc3NzMwOTIzLWIwNjMtNDA3Yy1hOWRlLTI0ODdmZDhhMmJkMSI6WyJyZWFkIl19LCJleHAiOjE3NDc4MzY3NTYsIm5iZiI6MTc0NzgzNjE1Nn0.o4NbUXaTs3SBAirIR9fdCci8Kf2QHpVfjxQSE6au-dw&client=0af33cff-db6d-4c8a-8547-820db0a57640&height=300&mode=fit","bannerMediaApiFileId":"77730923-b063-407c-a9de-2487fd8a2bd1","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"7","key":"vbsd","projectId":10115,"serviceDeskId":7,"name":"Varsity Brands Service Desk","description":"<p>Welcome! You can raise a request for Varsity Brands Service Desk using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/7","reqTypes":[{"id":"52","name":"Employee Change","descriptionHtml":"","callToAction":"Employee Change","introHtml":"<p>Use this form to request desk moves, employee transfers, name changes, and updates to access permissions</p>","icon":10514,"iconUrl":"https://varsitybrands.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10514","groups":[22],"key":""},{"id":"53","name":"IT Help & Services","descriptionHtml":"","callToAction":"IT Help & Services","introHtml":"<p>Get assistance with IT-related issues, including hardware, software, network, telephone, web services, and application support.</p>","icon":10541,"iconUrl":"https://varsitybrands.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[21],"key":""},{"id":"143","name":"Offboard Employees","descriptionHtml":"","callToAction":"Offboard Employees","introHtml":"<p>Submit this form to manage employee offboarding</p>","icon":10518,"iconUrl":"https://varsitybrands.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10518","groups":[22],"key":""},{"id":"144","name":"Onboard Employees","descriptionHtml":"","callToAction":"Onboard Employees","introHtml":"<p>Submit this form to manage employee onboarding, including user info, access, and equipment needs</p>","icon":10517,"iconUrl":"https://varsitybrands.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10517","groups":[22],"key":""},{"id":"55","name":"Request New Hardware or Software","descriptionHtml":"","callToAction":"Request New Hardware or Software","introHtml":"<p>For example, a new mouse or monitor.</p>","icon":10550,"iconUrl":"https://varsitybrands.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[21],"key":""},{"id":"56","name":"SAP Order & Production Support","descriptionHtml":"","callToAction":"SAP Order & Production Support","introHtml":"<p>Issues and inquiries related to order processing and production support</p>","icon":10583,"iconUrl":"https://varsitybrands.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10583","groups":[21],"key":""},{"id":"274","name":"Traveling Outside of Country Questionnaire","descriptionHtml":"","callToAction":"Traveling Outside of Country Questionnaire","introHtml":"","icon":10530,"iconUrl":"https://varsitybrands.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10530","groups":[21],"key":""},{"id":"38","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://varsitybrands.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"43","name":"Investigate a problem","descriptionHtml":"","callToAction":"Investigate a problem","introHtml":"<p>Create a problem to track the cause of one or more incidents.</p>","icon":10520,"iconUrl":"https://varsitybrands.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[],"key":""},{"id":"54","name":"Onboard / Offboard Employees","descriptionHtml":"","callToAction":"Onboard / Offboard Employees","introHtml":"<p>Submit this form to manage employee onboarding or offboarding, including user info, access, and equipment needs</p>","icon":10516,"iconUrl":"https://varsitybrands.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10516","groups":[],"key":""},{"id":"40","name":"Report a system problem","descriptionHtml":"","callToAction":"Report a system problem","introHtml":"<p>Let us know if something isn't working properly and we'll aim to get it back up and running quickly.</p>","icon":10521,"iconUrl":"https://varsitybrands.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10521","groups":[],"key":""},{"id":"41","name":"Report broken hardware","descriptionHtml":"","callToAction":"Report broken hardware","introHtml":"<p>Report hardware that might be faulty or broken e.g. a broken computer screen or a damaged server.</p>","icon":10512,"iconUrl":"https://varsitybrands.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10512","groups":[],"key":""},{"id":"44","name":"Review Incident","descriptionHtml":"","callToAction":"Review Incident","introHtml":"<p>Document and share learnings from an incident so that it doesn't happen again</p>","icon":10523,"iconUrl":"https://varsitybrands.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10523","groups":[],"key":""},{"id":"142","name":"SOX Request","descriptionHtml":"","callToAction":"SOX Request","introHtml":"<p>A SOX System Request involves changes or access related to SOX-compliant systems</p>","icon":10676,"iconUrl":"https://varsitybrands.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10676","groups":[],"key":""}],"reqGroups":[{"id":21,"name":"Support Hub"},{"id":22,"name":"Employee Services"}],"orderMapping":{"21":[53,56,55,274],"22":[144,143,52],"159":[144,143,52],"126":[175],"60":[42],"16":[40,41],"20":[40,41,42],"19":[40,42],"17":[41]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"22667582-49fd-3bdb-b3d2-a89fffaf86ef","appLinkName":"","appLinkUrl":"","spaceKey":"VBSD","spaceName":"Varsity Brands Service Desk","spaceUrl":"","isServer":false},"labels":[],"projectKey":"VBSD","serviceDeskId":7,"kbLinkDomainURLs":["https://varsitybrands.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":7,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"VBSD","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwYWYzM2NmZi1kYjZkLTRjOGEtODU0Ny04MjBkYjBhNTc2NDAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMTE1IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDc4MzczNTYsIm5iZiI6MTc0NzgzNjE1Nn0.F-Jb2vG9tcB4KxGHTR3elRQ5ostTODubmsfLoKCMNA8","targetCollection":"upload-project-10115","endpointUrl":"https://api.media.atlassian.com","clientId":"0af33cff-db6d-4c8a-8547-820db0a57640","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":56,"projectId":10115,"form":{"name":"SAP Order & Production Support","descriptionHtml":"","callToAction":"SAP Order & Production Support","intro":"<p>Issues and inquiries related to order processing and production support</p>","instructions":"","icon":10583,"iconUrl":"https://varsitybrands.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10583","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"radio","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:radiobuttons","fieldId":"customfield_11368","fieldConfigId":"11822","label":"Mark as an Incident?","description":"","descriptionHtml":"","required":true,"displayed":false,"presetValues":["13514"],"values":[{"value":"13513","label":"Yes","selected":false,"children":[]},{"value":"13514","label":"No","selected":true,"children":[]}],"noneOptionRequired":false},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":false,"presetValues":["Summary"]}],"userOrganisations":[],"canBrowseUsers":true,"requestCreateBaseUrl":"/servicedesk/customer/portal/7/create/56","requestValidateBaseUrl":"/servicedesk/customer/portal/7/validate/56","calendarParams":{"firstDay":0,"date":"2025-05-21T09:02:36-0500","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"22667582-49fd-3bdb-b3d2-a89fffaf86ef","appLinkName":"","appLinkUrl":"","spaceKey":"VBSD","spaceName":"Varsity Brands Service Desk","spaceUrl":"","isServer":false},"labels":[],"projectKey":"VBSD","serviceDeskId":7,"kbLinkDomainURLs":["https://varsitybrands.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwYWYzM2NmZi1kYjZkLTRjOGEtODU0Ny04MjBkYjBhNTc2NDAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMTE1IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDc4MzczNTYsIm5iZiI6MTc0NzgzNjE1Nn0.F-Jb2vG9tcB4KxGHTR3elRQ5ostTODubmsfLoKCMNA8","targetCollection":"upload-project-10115","endpointUrl":"https://api.media.atlassian.com","clientId":"0af33cff-db6d-4c8a-8547-820db0a57640","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{"id":6,"updated":"2024-07-24T16:14:42.360806093Z","publish":{"jira":{"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[56],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":6,"name":"SAP Order & Production Help","submit":{"lock":false,"pdf":false},"templateFormUuid":"91afa9bd-7b47-4121-acef-dea420ef7f45"},"layout":[{"version":1,"type":"doc","content":[{"type":"paragraph","content":[]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":1},"layout":"default","localId":"9ffe9f2b-f2ab-42f2-aba4-3a6fc1775296"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":3},"layout":"default","localId":"5c9d91d0-7528-4aea-8e0c-4bb9f5436522"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":4},"layout":"default","localId":"008a9ffb-ad04-4b03-8a3c-9d5478f9363a"}}]},{"version":1,"type":"doc","content":[{"type":"rule"},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":6},"layout":"default","localId":"fca73087-a717-4559-8236-eb4382290b1d"}}]},{"version":1,"type":"doc","content":[{"type":"rule"},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":8},"layout":"default","localId":"97eeaab2-6572-4f95-8b37-25ee7e849ec6"}}]},{"version":1,"type":"doc","content":[{"type":"rule"},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":10},"layout":"default","localId":"678be4f4-3f77-4ad0-b43e-e395a39f427a"}}]}],"conditions":{"2":{"t":"sh","i":{"co":{"cIds":{"1":["11668","11669"]}}},"o":{"sIds":["1"]}},"5":{"t":"sh","i":{"co":{"cIds":{"1":["11668","11669","11670"]}}},"o":{"sIds":["2"]}},"7":{"t":"sh","i":{"co":{"cIds":{"1":["11670"]}}},"o":{"sIds":["3"]}},"9":{"t":"sh","i":{"co":{"cIds":{"1":["11668","11669","11670"]}}},"o":{"sIds":["4"]}}},"sections":{"1":{"name":"If Order Help or Production Support","conditions":["2"]},"2":{"name":"For All Categories","conditions":["5"]},"3":{"name":"If MM Help","conditions":["7"]},"4":{"name":"For All Categories","conditions":["9"]}},"questions":{"8":{"type":"cs","label":"","description":"","validation":{"rq":false},"choices":[{"id":"1","label":"Updates to Codes","other":false},{"id":"2","label":"New Material Code Creation","other":false},{"id":"3","label":"Extend Existing Material Codes","other":false},{"id":"0","label":"Other...","other":true}],"defaultAnswer":{"choices":["1"]},"questionKey":""},"4":{"type":"tl","label":"Subject","description":"Delivery number, Order Number, PO number, etc.","validation":{"rq":false},"jiraField":"customfield_10529","questionKey":""},"10":{"type":"at","label":"Attachments / Additional Documentation ","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"3":{"type":"cs","label":"Order Type","description":"","validation":{"rq":true},"jiraField":"customfield_10528","defaultAnswer":{"choices":["11671"]},"questionKey":""},"6":{"type":"rt","label":"Change, Update or Error","description":"What needs to be done? Example: Price change, PO number change, etc.","validation":{"rq":true},"choices":[],"questionKey":""},"1":{"type":"cs","label":"Order Category","description":"","validation":{"rq":true},"jiraField":"customfield_10527","questionKey":""}}},"uuid":"91afa9bd-7b47-4121-acef-dea420ef7f45"},"proforma":{"formExists":true,"formValid":true,"formTemplateData":{"id":6,"updated":"2024-07-24T16:14:42.360806093Z","publish":{"jira":{"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[56],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":6,"name":"SAP Order & Production Help","submit":{"lock":false,"pdf":false},"templateFormUuid":"91afa9bd-7b47-4121-acef-dea420ef7f45"},"layout":[{"version":1,"type":"doc","content":[{"type":"paragraph","content":[]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":1},"layout":"default","localId":"9ffe9f2b-f2ab-42f2-aba4-3a6fc1775296"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":3},"layout":"default","localId":"5c9d91d0-7528-4aea-8e0c-4bb9f5436522"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":4},"layout":"default","localId":"008a9ffb-ad04-4b03-8a3c-9d5478f9363a"}}]},{"version":1,"type":"doc","content":[{"type":"rule"},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":6},"layout":"default","localId":"fca73087-a717-4559-8236-eb4382290b1d"}}]},{"version":1,"type":"doc","content":[{"type":"rule"},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":8},"layout":"default","localId":"97eeaab2-6572-4f95-8b37-25ee7e849ec6"}}]},{"version":1,"type":"doc","content":[{"type":"rule"},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":10},"layout":"default","localId":"678be4f4-3f77-4ad0-b43e-e395a39f427a"}}]}],"conditions":{"2":{"t":"sh","i":{"co":{"cIds":{"1":["11668","11669"]}}},"o":{"sIds":["1"]}},"5":{"t":"sh","i":{"co":{"cIds":{"1":["11668","11669","11670"]}}},"o":{"sIds":["2"]}},"7":{"t":"sh","i":{"co":{"cIds":{"1":["11670"]}}},"o":{"sIds":["3"]}},"9":{"t":"sh","i":{"co":{"cIds":{"1":["11668","11669","11670"]}}},"o":{"sIds":["4"]}}},"sections":{"1":{"name":"If Order Help or Production Support","conditions":["2"]},"2":{"name":"For All Categories","conditions":["5"]},"3":{"name":"If MM Help","conditions":["7"]},"4":{"name":"For All Categories","conditions":["9"]}},"questions":{"8":{"type":"cs","label":"","description":"","validation":{"rq":false},"choices":[{"id":"1","label":"Updates to Codes","other":false},{"id":"2","label":"New Material Code Creation","other":false},{"id":"3","label":"Extend Existing Material Codes","other":false},{"id":"0","label":"Other...","other":true}],"defaultAnswer":{"choices":["1"]},"questionKey":""},"4":{"type":"tl","label":"Subject","description":"Delivery number, Order Number, PO number, etc.","validation":{"rq":false},"jiraField":"customfield_10529","questionKey":""},"10":{"type":"at","label":"Attachments / Additional Documentation ","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"3":{"type":"cs","label":"Order Type","description":"","validation":{"rq":true},"jiraField":"customfield_10528","defaultAnswer":{"choices":["11671"]},"questionKey":""},"6":{"type":"rt","label":"Change, Update or Error","description":"What needs to be done? Example: Price change, PO number change, etc.","validation":{"rq":true},"choices":[],"questionKey":""},"1":{"type":"cs","label":"Order Category","description":"","validation":{"rq":true},"jiraField":"customfield_10527","questionKey":""}}},"uuid":"91afa9bd-7b47-4121-acef-dea420ef7f45"},"linkedJiraFields":["customfield_10527","customfield_10528","customfield_10529"]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}